TRG Apparel

The situation

Over ten years of growth, TRG had built up six different ways to track the same thing — a purchase order moving through production. Two spreadsheets for two of their largest customers. A homegrown tool for legacy accounts. A weekly status doc emailed out on Mondays. WhatsApp threads with each factory partner. A paper folder system for finished-goods inspections. None of them talked to each other.

Every Monday, someone on the TRG team spent half a day stitching the six sources together into a single status email. Customers didn’t have direct visibility — they had to ask. The “where’s my PO?” calls came in every day.

What we did

• Migrated all six legacy trackers into one Atlas tenant
• Stood up branded customer portals — one per customer — under each customer’s own domain
• Connected TRG’s factory partners in China and Cambodia with mobile-friendly milestone-tracking accounts
• Replaced the Monday status email with a portal customers open whenever they want
• Kept TRG’s existing PO numbering and customer naming conventions — Atlas adapted to the operation, not the other way around

Atlas replaced six trackers we’d built over a decade and made the daily “where’s my PO?” calls go away. Three months in, our customers see status under their own brand. We see operations on one screen. Won’t go back.

The outcome

Within three months, TRG retired all six legacy trackers. The Monday status compilation dropped from a half-day exercise to a fifteen-minute review of exceptions. Customer “where’s my PO?” calls effectively stopped — customers self-serve through their portals now, and the conversations that do happen are about the things that actually need a conversation: rerouting, expediting, change orders.

TRG used the branded portal as part of their pitch on new accounts in the following quarter. The point isn’t just that operations got cleaner — it’s that the customer experience itself became a differentiator. Their customers see TRG’s service through TRG’s brand, on TRG’s domain.

What’s next

TRG is rolling Atlas out to additional customer portals through 2026, and is the design partner for several Atlas features in development — including deeper analytics, factory-side capacity dashboards, and customer-side approval workflows.